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Birgit B

1 reviews | Active since Aug 2011

31 Aug 2019, 11:32

********* service providers that overcharge

- I cancelled my Vodacom contract (I had to pay a premature cancellation fee) - The reason? Because they charge double the amount for data. - I tried to follow up, but because my number was changed to prepaid, each time the consultants tried to put me through to the cancellations desk, I was refused access because I am now prepaid. - When I eventually found a human being to speak to,I found out that I had a second account with them (first I hear of this) - I pay a premature cancellation fee for the second account, because I am desperate to get out - I follow the steps to port my number - On 16 August I get a confirmatory SMS from Vodacom, my number has been ported - My new service provider (Afrihost) deny this - I phone Vodacom. That SMS was a mistake. My number has not been ported - This is an hour and a half conversation where I was laughed at and not listened to, but at least the consultants confirmed they received the port request. - Five days later I follow up, Vodacom have not received this request. - I have now officially given up. I am forfeiting my number.

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2019, 11:16
Official
 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 ***Please note*** Beware of phishing ****s.
 Vodacom will not contact you via WhatsApp to request your personal details
 Regards,
Vodacom Consumer Website Team