********* sales practices

I got a call from a vodacom agent on 12 December 2019, saying that they are running a promotion for data for long standing customers. I inform the consultant that i am not interested and she then informs me that the data does not incur any costs as it is basically a reward. I ask her if she is sure and she reassures me that there are no additional costs. I give the go-ahead for the data to be allocated. Yesterday i checked my bill and see that I am being charged an additional R175.00 for the data.

I called the contact centre whereby i managed to get the service cancelled but still have to pay for Dec 19 and Jan 20 due to her ********* sales pitch.

I want this to be investigated as this is blatant theft by the agent for a quick commission score. The relevant actions need to be taken against her due to the inconvenience caused to me and how may other clients that may have fell prey to her lies.

If the data has to be reversed, then so be it, but the fact that I need to pay for a service I did not want is what is getting to me.

Please let me know if you need anything else.