1 reviews | Active since May 2012
********* Sales Pitch
<p>A sales lady from Vodacom contacted me selling a Wifi ****le at a special rate for R199 per month for 5GB of data. She categorically stated that if I was to top up the data after the 5GB was finished, then I would not only be able to top up at the same tarrif as the initial 5GB (additional 5GB @ R199), but that the data would be available for 60 DAYS! This was the ONLY reason I agreed to proceed with the contract - it was the deal closer!</p> <p> </p> <p>However, when my 5GB ran out and I attempted to top up, I realised that her words were all FALSE and *********!! I would never have entered into this contract if the terms that she stated had not been misleading and false!</p> <p> </p> <p>After spending hours on the telephone with Vodacom, they promised to innvestigate the matter and get back to me within 5 working days... It's been two weeks since and NOTHING!</p> <p> </p> <p>I demand that the contract be cancelled and that I be reimbursed in full as this was not what I purchased. And I expect that a company the size of Vodacom would at least have the decency to contact a client and at least pretend as if they care about the quality of the "service" they provide their clients and not just sit back and take their money!?</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
A week later and STILL NO REPLY!?
Not surprised as the ********* communication just continues... And you were more than happy to take my money at the end of the month, weren't you?!
A week later and STILL NO REPLY!?
Not surprised as the ********* communication just continues... And you were more than happy to take my money at the end of the month, weren't you?!
Still ZERO response from Vodacom! They blatantly ignore my comments and requests. Every person I speak to just says I need to speak to someone else. A classic case of passing the buck by another PATHETIC and SPINELESS "service" provider. I will be taking all my business away from Vodacom as soon as my contracts and my wife's contract with Vodacom comes to an end in June 2017. My parents will be following suit after they heard of this.
Still ZERO response from Vodacom! They blatantly ignore my comments and requests. Every person I speak to just says I need to speak to someone else. A classic case of passing the buck by another PATHETIC and SPINELESS "service" provider. I will be taking all my business away from Vodacom as soon as my contracts and my wife's contract with Vodacom comes to an end in June 2017. My parents will be following suit after they heard of this.
