********* behaviour on Shantel's part

Last year 24/Nov/2020 I called Vodacom with the intention of cancelling one of my contract, I was told by Shantel (ref ***) that instead of cancelling the contract I can migrate the contract, I specifically asked her if that would mean it will upgrade the contract I wanted to cancel an she said no the contract will not be upgraded it was simply a migration and the contract would end on the initial contract date, which I don’t know the date of, because the app won’t show me the contract end date, so today I call to find out when the contract will end, and now Thato tells me that the contract started last year on 24/Nov/2020 so the migration date is now the date the contract started, that is very ********* behaviour on Shantel's part please assist me in this regard, I need to know when my contract ends and I need Vodacom to listen to the call I had with Shantel on the 24/Nov/2020.