********* agent....

Vodacom has done in again. I had a complain about them before I upgraded my contract with them. This is because their external agent from Mondo called me on their behalf lying about an upgrade that I can cancel anything

Fast forward 2022 December. I got a call from their agent telling me about an upgrade that would cost me an additional R10 on the amount that I was paying. So I normally pay by EFT, so towards pay day I decided to check on the app how much I would be paying. To my surprise I had to pay R1200. My original amount was R889. So I called because I wanted to understand for R889 + R10 can amount to R1200. I was told that I was give incorrect information and that an incident would be logged on my behalf and I would be contacted in 3 work days.

Days went by and I called again and explained the whole story to the other agent who actually confirmed that my incident was not logged when I called previously but she could actually see that I had called. She then logged my incident and she too told me that I would be contacted in 3 days.

After 3 days I got smses from Vodacom saying I would be migrated back to my original contract. I believe it means that they probably listened to the recording and actually realized that I was mislead by the ********* information that I was given by their agent. I few days later though I get an email saying at the end of Feb I have to pay R1200

What I don't understand is why I have to pay for being deceived by your agent. If you found him to be at fault or if you trained your agents to deceit people, why must I deal with the consequences?

I can't wait for my contract to end. I will never ever ever take up a contract with Vodacom ever again. You are full of lies