********* agent

I was due for an upgrade and was called by an agent "on behalf" of vodacom who offered me a sim only contract which I refused telling her that I would want to upgrade my contract in October, she then told me that if I take a sim only contract I would be able to upgrade to a device contract after 3 month. Fast forward to September when I go only and try to upgrade and the system tell me that I can only upgrade in 2023. I then called vodacom and was told that indeed I would only be able to upgrade in 2023. I called vodacom a couple of times to resolve the issue up to a point where I was give a number to call the agents who did the upgrade..... And it was Mondo. I wasn't even aware that the upgrade was done by a different company. Funny thing is that I am know going back and fourth with Mondo trying to get this upgrade reversed meanwhile Vodacom, who gave Mondo my number without my permission to do the upgrade, is not assisting. I'm being told that they are still doing an investigation and will get back to me....till today. I'm highly disappointed in the service that I've gotten from both vodacom and mondo and I don't think it's fair that I should be the one dealing with mondo while vodacom is the one who provided them with my contacts.