EM
Emilia M
1 reviews | Active since Feb 2015
27 Jul 2023, 06:09
deceit to customers.
Vodacom has become buyer beware company? I upgraded a contract online in 2021. It was a sim only, even when I wrote to complain just a month into the contract on November 2nd, that I did not upgrade the tablet nor was I given or expecting any, up till June 2023, I am still be billed for an item that should normally have cleared in 15months. On a home internet sim, I upgraded in June 2023 to a package advertised` at R249.01 but the first bill for the month of June, I was billed R260.77. The difference may be just about R10, but we are talking of times 24. Of all the explanations I got was that Vodacom in the recent past decided to increase the price even though the package is still being advertised at R249.01, However has already decided it will be billed for at R260.77. That is pure deceit to customers.
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Replies (5)
Vodacom's replyOfficial
27 Jul 2023, 07:22Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Jul 2023, 07:22
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
EM
Emilia M's updateReviewer Update
07 Aug 2023, 22:46I write to inform you of a partial remedy to my issues.
Cellular number: *** has been correctly invoiced for the current month.
However, I am still be billed for a tablet since 2017 even when it was paid up and I never go any in 2019.
Cellular Number : *** EMILIA SOPHIA MALOI
Description Amount VAT Subtotal
Subscription Charges
5GB Data Top Up August 191.30 28.70 220.00
Handset Installment 15 August 26.09 3.91 30.00
Reduced Subscription Discount Proration-New August -65.22 -9.78 -75.00
Total Subscription Charges 152.17 22.83 175.00
This Invoice Amount 152.17 22.83 175.00
Cellular number: *** has been correctly invoiced for the current month.
However, I am still be billed for a tablet since 2017 even when it was paid up and I never go any in 2019.
Cellular Number : *** EMILIA SOPHIA MALOI
Description Amount VAT Subtotal
Subscription Charges
5GB Data Top Up August 191.30 28.70 220.00
Handset Installment 15 August 26.09 3.91 30.00
Reduced Subscription Discount Proration-New August -65.22 -9.78 -75.00
Total Subscription Charges 152.17 22.83 175.00
This Invoice Amount 152.17 22.83 175.00
EM
Emilia M's update07 Aug 2023, 22:46
Reviewer Update
I write to inform you of a partial remedy to my issues.
Cellular number: *** has been correctly invoiced for the current month.
However, I am still be billed for a tablet since 2017 even when it was paid up and I never go any in 2019.
Cellular Number : *** EMILIA SOPHIA MALOI
Description Amount VAT Subtotal
Subscription Charges
5GB Data Top Up August 191.30 28.70 220.00
Handset Installment 15 August 26.09 3.91 30.00
Reduced Subscription Discount Proration-New August -65.22 -9.78 -75.00
Total Subscription Charges 152.17 22.83 175.00
This Invoice Amount 152.17 22.83 175.00
Cellular number: *** has been correctly invoiced for the current month.
However, I am still be billed for a tablet since 2017 even when it was paid up and I never go any in 2019.
Cellular Number : *** EMILIA SOPHIA MALOI
Description Amount VAT Subtotal
Subscription Charges
5GB Data Top Up August 191.30 28.70 220.00
Handset Installment 15 August 26.09 3.91 30.00
Reduced Subscription Discount Proration-New August -65.22 -9.78 -75.00
Total Subscription Charges 152.17 22.83 175.00
This Invoice Amount 152.17 22.83 175.00
Vodacom's replyOfficial
08 Aug 2023, 10:11Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply08 Aug 2023, 10:11
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we have responded via email. Regards Consumer Website Team
Best regards,
EM
Emilia M's updateReviewer Update
10 Aug 2023, 15:18Unfortunately, I have not heard from you after sending the verification infomation but the proposed bill still includes a R30 FOR Handset in question.
EM
Emilia M's update10 Aug 2023, 15:18
Reviewer Update
Unfortunately, I have not heard from you after sending the verification infomation but the proposed bill still includes a R30 FOR Handset in question.
EM
Emilia M's updateReviewer Update
07 Sept 2023, 19:24Unfortunately your latest September,2023 bill is still billing me for a handset that was never delivered nor requested for .in 2019. I expect a refund from Novenber,2019to date and not this your continuation of billing on the unsupp**** handsetFind insert the email I wrote you then which unfortunately you have still not corrected for almost 4 yrs. Even if I took your handset since then, 24 months would have long expired.
emilia maloi <***> | Tue, Nov 2, 2021, 12:19 PM | |
to customercare
November 2021 is the first month on my new upgrade on the above number.I just received a quote from vodacom with an inclusion of a Handset Installment at R30. However this upgrade has no Handset included nor have I received any or do I expect any.Please kindly reconcile this error.Regards,Emilia Maloi***
emilia maloi <***> | Tue, Nov 2, 2021, 12:19 PM | |
to customercare
November 2021 is the first month on my new upgrade on the above number.I just received a quote from vodacom with an inclusion of a Handset Installment at R30. However this upgrade has no Handset included nor have I received any or do I expect any.Please kindly reconcile this error.Regards,Emilia Maloi***
EM
Emilia M's update07 Sept 2023, 19:24
Reviewer Update
Unfortunately your latest September,2023 bill is still billing me for a handset that was never delivered nor requested for .in 2019. I expect a refund from Novenber,2019to date and not this your continuation of billing on the unsupp**** handsetFind insert the email I wrote you then which unfortunately you have still not corrected for almost 4 yrs. Even if I took your handset since then, 24 months would have long expired.
emilia maloi <***> | Tue, Nov 2, 2021, 12:19 PM | |
to customercare
November 2021 is the first month on my new upgrade on the above number.I just received a quote from vodacom with an inclusion of a Handset Installment at R30. However this upgrade has no Handset included nor have I received any or do I expect any.Please kindly reconcile this error.Regards,Emilia Maloi***
emilia maloi <***> | Tue, Nov 2, 2021, 12:19 PM | |
to customercare
November 2021 is the first month on my new upgrade on the above number.I just received a quote from vodacom with an inclusion of a Handset Installment at R30. However this upgrade has no Handset included nor have I received any or do I expect any.Please kindly reconcile this error.Regards,Emilia Maloi***