Deceit, Lies and Sabotage
<p>A few years ago, I experienced a set back in my business and as a result, could not fully service all my accounts. After 3 months however, all returned to normal and my Vodacom account was settled in full by me, at which point, I asked for my number to be reactivated or connected.</p> <p> </p> <p>I was told categorically, on an email by a Vodacom official, that it was NOT possible, since THEY (Vodacom) had "permanently deleted" my number from the system. I was then advised to engage them on a new contract and a new number. Let's bear in mind that I had that number for about 17 years till then, with ALL my clients having record of that as my contact number.</p> <p> </p> <p>About 3 months later, I was called by a client / friend of mine, asking why some stranger was answering my cell phone, only to discover, that Vodacom, had reissued my old number to a new customer, despite my request to have access to same, plus their insistance that it was permanetly deleted off their system!!</p> <p>This is tantamount to sabotage actually and I intend on following a legal path in search of a resolve. The customers I lost as result are numerous. This simply cannot be tolerated and the consumer is often left to feel powerless, however, my determination is real and I intend pushing this to the bitter end.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
