MS
Mbali S

1 reviews | Active since Mar 2013

12 Aug 2023, 15:22

Deceit and coercion wrapped in a Vodacom bundle

Was subscribed to their supposed insurance company, no voice recording of when that was . After months of paying for their service time came to claim due to unforeseen circumstances,boy was it a joke. Cancelled their service and yet still get billed. Trying to get a hold of them is like trying to get water from a rock. Worse their security was breached and I have since been hounded by spam mails and calls. Can't wait to end my relationship with Vodacom.

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Replies (1)
Vodacom
Vodacom's reply12 Aug 2023, 16:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team