SS
Simone S

1 reviews | Active since Jun 2014

23 Jan 2020, 15:09

Deceit

To whom it may concern.

Hellopeter really is the gold standard and has for many years, represented consumers across the spectrum on matters of unprofessionalism and shoddy service.

It therefore surprises me, that you have as yet not responded to my previous note.

Vodacom ,despite its size, is opportunistic arrogant and ********* in it's dealings with its customers. *Call centre staff are unresponsive. *Promised made are not honoured. *Data skimming and over charging is inherent in the Vodacom model . *Customer loyalty is unimportant.

As a family, we have been Vodacom subscribers since their establishment in South Africa and we all feel as I do, " taken advantage of by a bully", who cannot be allowed to continue to do business in so underhand a manner.

Please contact me in order for me to make my case to you directly.

Yours sincerely. Simone C Serebro ***.

0
Replies (2)
Vodacom
Vodacom's reply23 Jan 2020, 15:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
SS
Simone S's update23 Jan 2020, 15:51
Reviewer Update
Vodacom, this is the exact reply that was sent on my previous complaint two weeks ago. Please note, no one got in touch with me. I’m struggling to understand how you stay in business when you treat customers this way.