rK
ronnie K

1 reviews | Active since Feb 2018

30 Aug 2018, 09:31

DECEIPTFUL VODACOM CONTRACT

Vodacom do not even keep to THEIR own contract.

Vodacom even mention that as per THEIR clause, if they decide to increase their costs, EVEN if you have signed a contract with them, they can just do so.

Although THEIR CONTRACT READS AS FOLLOWS

5.8. The charges levied by Vodacom may vary from time to time and Vodacom shall provide you with at least 20 (twenty) business days notice of such variations before they take effect. You shall be bound to pay such varied charges with effect from the date of publication thereof by either Vodacom and/or Vodacom unless you exercise your right of termination as provided for in this Agreement).

So why do they then refuse to allow me to terminate my contract as THEIR agreement allows for it?

0
Replies (2)
Vodacom
Vodacom's reply30 Aug 2018, 09:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Best regards,

rK
ronnie K's update30 Aug 2018, 13:46
Reviewer Update
You, VODACOM, have promised to contact me for FOUR MONTHS, and have done NOTHING AT ALL. Even though I have tried about 18 times to speak to someone.