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Devan L

1 reviews | Active since Aug 2014

26 May 2025, 13:04

Deceased Subscriber Account Closure - Difficulties Reaching Support

Subject: Deceased Subscriber Account Closure - Difficulties Reaching Support

Dear Vodacom,

I contacted your call centre this morning to inform you of a subscriber's death and to arrange for their contracts to be blocked and canceled. Unfortunately, the agent ended the call prematurely.

Following this, I attempted to send an email to ***, but it was returned as undelivered. I also found your chatbot unhelpful in resolving this sensitive issue.

I urge someone from Vodacom to reach out to me to address this. I've made every effort to notify you.

0
Replies (2)
Vodacom
Vodacom's reply26 May 2025, 14:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 May 2025, 16:12
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team