TW
Teri W
1 reviews | Active since Jun 2013
12 Dec 2019, 09:08
Deceased notice on expired contract still being charged
Been trying to cancel a contract which has already expired and the owner has passed away. Despite various emails with all the necessary documents attached, Vodacom keep invoicing and keep threatening. No acknowledgementn no action taken by vodacom
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
12 Dec 2019, 09:29 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Dec 2019, 09:29
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
TW
Teri W's updateReviewer Update
12 Jan 2020, 16:34Good Day TEAM.
Quick to call but once again - no responses from Dean (Social Media Division), despite his colleagues assuring me he would respond.
Quick to call but once again - no responses from Dean (Social Media Division), despite his colleagues assuring me he would respond.
TW
Teri W's update12 Jan 2020, 16:34
Reviewer Update
Good Day TEAM.
Quick to call but once again - no responses from Dean (Social Media Division), despite his colleagues assuring me he would respond.
Quick to call but once again - no responses from Dean (Social Media Division), despite his colleagues assuring me he would respond.