1 reviews | Active since Nov 2016
Deceased Estate: absolute incompetence and inability to assist
<p>To give all the detail of the absolute mess that Vodacom has left me in, not being able or even wanting to assist me after my husband has passed away, will take forever. All communication will be found on found on REF: EC-0BGI-12P5V5 account number: QC197712-9.</p> <p>Vodacom has done nothing but to send me in circles trying to sort out his account profile, and I am feeling completely confused, and I am firmly starting to believe that Vodacom is buying time in order to get as much out of me as they can.</p> <p>I have in the past 2 months dealt with many creditors, and not one single company has treated me like Vodacom has.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Legal Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
Dear Client
I escalated the matter to the Legal Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
I have just received this sms from Vodacom customer Care:
Dear Client. The Legal Team confirmed they were in contact with you and addressed your concerns.
Kind regards, Vodacom Customer Care
Some one has contacted me, and promised to email full detail on the different options available to me, eg: cancellation process, or converting the numbers to prepaid. Vodacom Customer Care therefor still needs to address my concerns, as I have not yet received any email.
I have just received this sms from Vodacom customer Care:
Dear Client. The Legal Team confirmed they were in contact with you and addressed your concerns.
Kind regards, Vodacom Customer Care
Some one has contacted me, and promised to email full detail on the different options available to me, eg: cancellation process, or converting the numbers to prepaid. Vodacom Customer Care therefor still needs to address my concerns, as I have not yet received any email.
I just spoke to Deslin from the legal team again, who promised to send the email immediately. I have also supp**** a second email address, and no email has been received on both email addresses.
I just spoke to Deslin from the legal team again, who promised to send the email immediately. I have also supp**** a second email address, and no email has been received on both email addresses.