deceased business lines still not cancelled

EC-04QP-20SPAS <br> EC-04QP-20SNTE<br> this is our 2nd complaint on Hello Peter regarding the same matter - we've emailed Vodacom Retention/Legal and we been in constant contact, either per email or tel with VODACOM business since 7 Jan a month later this matter is still not resolved. We received Pre-mature cancellation documentations on both lines that been approved, signed, paid for via eft to speed up the process - both emailed and proof of payment faxed as well - contacted Retention department on 8th twice, they are off-line and they are unable to contact us back, contacted them today, again on hold and referred to another department - business department claims they have not received the requested documentation that was emailed on the 5th to 3 parties entailed - emails sent back and forth to your retention cancellation department with feedback only in 1 line and no reason - Please note conversion not yet loaded - this is utterly frustrating - hours spent on telephone and VODACOM business lack of cooperation and only to hear we need to submit further documentation which is a further administrative slep for numerous legal documentations forwarded already - CAN SOMEONE PLEASE RESOLVE