Deceased account nightmare

<p>I am extremely disappointed at Vodacom's handling of my deceased father's account. I spent the better half of today trying to get through to the legal department - which is impossible using the ********** number provided - instead you get transferred to customer care, who usually put you through to about another 2 or 3 consultants before you are able to speak to the legal dept.</p> <p>Once getting through to them, I was advised to send through my late father's death certificate and copy of ID but was not advised at any stage to include the account number in the communication - something which has apparently now delayed the process. I was also not advised that my mother's number, which is associated to my late father's account, would be suspended. </p> <p>Despite immediately sending through the required documentation, I cannot get any response from Vodacom regarding the next steps - and how I can get my mother's account reactivated as soon as possible. It is extremely unfortunate that Vodacom makes an already stressful time much more stressful by leaving a bereaved widow without cellphone access - a service we would gladly pay for immediately if we were given the option. Without doubt - of all the service providers we have had to deal with following my father's death, Vodacom has been the worst to deal with.</p> <p>I would really hope that someone would urgently get in touch so that we can put through a change of ownership on my mother's cellphone number as soon as possible. </p>