Deceased Account Handed Over

Worst Service for a deceased account 2 years after confirmation was received that the account is cancelled now they handed my dad over to a collecting company (Ismail Dahya Attorneys) for accumulating fees which was never mentioned in any correspondence when they advised the cancellation is effective 29-02-2024.

We received an email from Vernon Montshiwagae stating at Business support & Legal Credit & Risk Subscriber Collections.

We confirm the unfortunate passing of CJ Barnard. We further confirm that we have logged the cancellation of the deceased account to take place on 29/02/2024. Those are the exact word in the email correspondence.

Nothing after that now 2 years later my sassa pensioner mother receives calls that Vodacom has handed my dad's account over.

WHAT ABSOLUTE NONSENS IS THIS. Where in heavens name is my mom supposed to get money to pay this.