DECEASED ACCOUNT *****!!!!!!!!!!!!!!! CON-ARTIST VODACOM LEGAL DEPT TRYING TO ***** FROM CUSTOMERS!!

<p>I express my utmost disgust towards thee so called best cellular network in South Africa...think again, as they are the biggest ******* I've ever heard of.</p> <p>In January 2017 we notified vodacom of my Father's passing, they rep**** via sms to say what documentation we need to submit to their legal dept. We send requested documents on 13 February 2017, and had no reply whatsoever from them. After inquiring we had to send the same documents to them on 22 March 2017. Just to get a return email, stating that R743.47 needs to be paid within 7 days in order for them to convert the line to prepaid. 6 April 2017 they again send an sms now for 970.96, which is now due for the mentioned account.</p> <p>Having said all of this: my Dad took out his top up 135 contract with vodacom on 13/07/2005, he never upgraded, as he only continued paying to get the airtime monthly. In 2011 his contract expired, as per vodacoms own system. PLEASE EXPLAIN HOW YOU GET TO ANY OUTSTANDING AMOUNTS DUE TO YOU, OR MUST YOU PAY RIDICULOUS FEES TO HAVE YOUR LINE CONVERTED TO PREOPAID?????</p> <p>The last payment to vodacom was on 31 December 2016...............airtime that was on the sim, was accumulated by my Dad over months.............................for a top up contract where do you suddenly get outstanding amounts from???? and what is it for if the line have been locked. airtime used was airtime whoch he already paid for. WE CAN UNFORTUNATELY NOT ALLOW OR ACKNOWLEDGE ANY SUCH AMOUNTS DUE TO YOUR COMPANY, I DEMAND TO HAVE THIS ACCOUNT CONVERTED TO PREPAID, AS REQUESTED VIA EMAIL TO VODACOM. As from a legal perspective there is nothing due to your company!!!!!!!!!! WE AS A FAMILY ARE DISGUSTED TO SAY THE LEAST......................YOU ARE TOO *********** TO DO WHAT YOU MUST DO, BUT YOU CAN QUICKLY MAKE UP AMOUNTS THAT ARE SUPPOSED TO BE PAID TO YOU, WHICH SHOULD NOT BE THE CASE. THE ONLY RESPONSE WE RECEIVE FROM YOU IS THE MESSAGES THAT STATES OUTSTANDING AMOUNTS..I MEAN REALLY?? HOW PROFESSIONAL AND LEGAL IS THAT????????????????????????????????????????</p>