Deceased account

<p>My mother passed away and we had 4 numbers in her name that is used for business. We kept paying the outstanding amount every month. I phoned customer services and when they found out she was deceased they soft locked all the numbers. I do get why but please you need to give people a window of at least 24 hours to get all the required documents!!! Now I can't even phone you to confirm if documents are received and cant do a contract transfer unless they are received. Please stop thinking about yourselves and think of the family that has lots to get sorted out and without a phone all is impossible! Been a loyal customer for 22 years but after this I going over to Mtn. </p>