Deceaced Estate department

I tried to get my father's account to prepaid after he passed away. Got told I need to pay a settlement amount but they never sent me the amount. When I asked for it they sent me the wrong person's account. I then waited 2 months, had to follow up multiple times for them to send it to me on the last day to pay and suspended the account when I couldn't pay. Even if I had it wouldn't have gone through in time. If you want a company that is *********** and doesn't care about its customers and you want to wait months to do a simple task, then Vodacom is the company. Dispicable.