Debt settled but no reply from vodacom they keep you listed on itc!

Item: Vodacom
Rating: 1
Author: andries B

Paid my outstanding acc and send then proof and its a few weeks later and no reply ! How many more emails do we need to send to get this removed from itc or even get a reply from vodacom? How can a listed company have such bad service?

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Replies (1)

Vodacom's replyOfficial

11 Oct 2024, 14:05

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply11 Oct 2024, 14:05

Official