Debt service

I ma Sibongiseni Samule Khuzwayo ID No *** residing in Durban - Phoenix Area. I app**** for the 3g card 10 years ago and three years later, I made attempt to cancel the contract based on my dissatisfaction about service provided. The shop where I physically consulted to open that account to, failed to help me and indicated that cancellation can only be done online. I made several attempts to follow their instruction but till todate, no progress made. I still pay for the afore-mentioned 3g card that I am no longer in possession of and also not benefiting from it.

My plea will be any assistance that can be offered to me to cancel the deal.

regards Sam Khuzwayo