1 reviews | Active since Mar 2017
Debt Orders and ********** Accounts
<p>Vodacom has allowed two ********** accounts to be opened in my name in 2016- there was no signature from me OBVIOUSLY. when i took this up with them, their consultants were averagely helpful and normally didnt get back to me. I got the money reversed back into my account and the ********** accounts supossedly closed them down including my legit account.</p> <p>Enter 2017.... this is happening ONCE AGAIN. debts from a ********** account that i am completely unaware of except for the debt orders coming off my bank account. No one can tell me who opened the account, when, where etc. I am not being helped just told to "come in"</p> <p>This is happening way to often - i have been dealing with the same consultants from Vodacom yet an account is still being allowed to be opened even though i now have history of ********** activity.</p> <p> </p> <p>Do Vodacom not ask for Identification anymore? how are they allowing this to happen? No other barriers are there for people opening accounts? like a call the day after to confirm that the account was opened!</p> <p> </p> <p>So tired of this endless fight with Vodacom - seriously considering visiting the courts and Police stations now.</p> <p>Ive had it Vodacom. No wonder i changed service providers</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
very doubtful
very doubtful
