CB
Camilla B

1 reviews | Active since Oct 2023

24 Oct 2023, 12:19

DEBT / LAWYERS / NO SUPPORTING DOCUMENTS

I have debt collectors and lawyers calling me weekly requesting payment but when I request paperwork to support their claims that I am overdue on an account I closed years ago they disconnect the call or just never get back to me. I cannot pay something I do not have. Is it that difficult to supply me with a copy of my signed contract with Vodacom stating when the contract started and when it ended. Please note I always take a 2 year contract but they billed me for more than that, Not only are they giving me bad credit to my name but they are not supporting their claims I owe with supporting documentation!!! Leave it to Vodacom to destroy my name for nothing!

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Replies (1)
Vodacom
Vodacom's reply24 Oct 2023, 14:02
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team