Debt counselling - No upgrade?

I have been a vodacom customer now since 2011.

I have been trying to upgrade one of my numbers for more than a week now, but just because I am under debt counselling they are not allowing me to upgrade, keep on declining me on everything I enter.

Earlier this year I also upgraded another number, not allowing me anything else than an A71 on a Red VIP contract for R2199 p/m.

Doesn't make sense as the original contract I wanted was R899.

I feel this is a terrible way to treat a loyal customer of 10 years, I know for sure that other networks upgrade their clients who are under debt counselling.

Untill now, not one person even went through the trouble of contacting me in regards to the upgrade I am trying to process.

If this is how things work, I am going to see out my current contracts and move to another service provider.