Debt collection over a *****ulent and closed account

Item: Vodacom
Rating: 1
Author: Tanika J

Vodacom allowed *****sters to take out multiple devices on my account with no ID or proof of address. This was all addressed in 2022 and my account was shut down with no outstanding balance and record of police affidavit and an investigation that proved *****. This week I have received a notification. From debt collectors for an amount owed on an account I have no access to, no live number. It’s impossible to contact customer care and speak to someone without the number or access to my closed account.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

16 Jan 2025, 13:00

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply16 Jan 2025, 13:00

Official

Tanika J's updateReviewer Update

23 Jan 2025, 21:22

Still no contact from vodacom other than an email requesting personal details which seemed ****my.

While I’m not surprised, this is becoming a critical situation and affecting my ability to I’ve forward with other personal administration.

When will someone be in contact with me?

Tanika J's update23 Jan 2025, 21:22

Reviewer Update