debitted twice on account

Good day,<br> <br> Please advise with regards to a Query I logged on Friday 01/01/2016 with regards to a double debit. Please advise if this query has been logged on your side and by when I will be refunded as I require this money urgently.<br> <br> I do not feel the customer should be waiting for their money when this was an error on your side. Furthermore I have emailed Customer care email and keep getting an automated response to verify my details.<br> <br> Thank you<br> <br>