AL
Asanda L

1 reviews | Active since Jan 2019

15 Nov 2020, 16:22

DEBITS NOT LOADED!! BEEN CALLING THEIR CALL CENTRE STILL NOTHING IS BEING DONE

To this day I still haven't received feedback from vodacom on my previous post, I am actually disappointed and disgusted by their services. All they do is send me statements but are not billing my account. This is frustrating as the bill is accumulating. My monthly premium is R200 but I must now pay over R800 because of incompetency. How many times did I asked them to verify my new banking details and confirm debit date. I wish this was not a contract I would cancel it. Maybe this is the service they provide to African clients with a low net worth.

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Replies (1)
Vodacom
Vodacom's reply15 Nov 2020, 22:15
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team