1 reviews | Active since Aug 2016

04 Jun 2018, 17:12

Debits

You guys have been debiting the incorrect amount for the past 2months yet no communication was sent to me to advise of an increase.it clearly states on YOUR app that my bill is R258 so please tell me where these crazy amounts come from!I reversed it and will continue to do so until you tell me why I been debited the wrong amounts!!!

0
Replies (2)
Vodacom
Vodacom's reply04 Jun 2018, 22:14
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply05 Jun 2018, 08:00
Official

Dear Punki

Kindly be advised we have responded to you with feedback via email at than********

Have a pleasant day further!

Regards,

Vodacom Consumer Website Team

Best regards,