Debits
I had a very nice lady try and contact me to resolve an issue about a contract I am being debited for. I am still unhappy and wish not to be contacted until Vodacom can take some resposibility here. I will not take resposibility for an account older than 24 months and I will not be debited again I will only reverse the debit. Why must I be the lesson for Vodacom? They are suppose to contact their clients, and these debits have not been consistent. Would this have not been new business? Please only contact me with solutions . I want to be refunded and removed from Vodacom data base. I have also submitted to consumer commission.
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Vodacom's replyOfficial
10 Nov 2017, 14:13Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 Nov 2017, 14:13
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,