EV
Elizabeth V
1 reviews | Active since Jul 2009
01 May 2019, 07:16
Debiting too much money
I upgraded l2 numbets last December and now you guys are deducting more than the agreed contracted pricing. Please urgently refund the difference and rectify the bill.
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Replies (2)
Vodacom's replyOfficial
01 May 2019, 09:04 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2019, 09:04
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
01 May 2019, 10:31Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 May 2019, 10:31
Official
Dear Customer, Effective 1 April 2019, there were some changes to our contract pricing. This change was communicated with all customers and notification was included in the monthly billing as well as the press release dated 27 February 2019. Please see the following link for more information related to the pricing changes: https://www.vodacom.co.za/vodacom/terms/pricing-guide/ Regards, Vodacom Consumer Website Team
Best regards,