1 reviews | Active since May 2016
Debiting R 326.77 for a R129.00 Top Up contract? this must be some kind of Joke!!
<p>I am on a Top up contract for a 2 Gig data package where I am meant to be paying R 129.00 a month.</p> <p>much to my surprise yesterday the debit order went off and it was not for the agreeid amount.</p> <p>Should this not be resolved by 12:00 pm today I will be going to my bank and reversing the entire amount and the cancellation fees will be for your own account. whenever I call your call centre it is always experiencing high call volumes. This also needs to be rectified.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Hi,
I am still waiting for the email as discussed with Dominique yesterday.
Hi,
I am still waiting for the email as discussed with Dominique yesterday.