Debiting my Account for Services thats does not exist and Paying More done double for data bought on the APP

Good day

In April I informed Vodacom (Via Hello Peter after numerous phone calls to the Vodacom customer Centre were fruitless) that my account is being debited by R121.89 for WASP services that does not exist. You investigated and credited my account and assured me that the debit order has been stopped.

Then in May you debited it again and again I complained on Hello Peter. I got an email from Rudi-Jo Le Roux assuring me that my account for May will be credited with R121.89 and that the WASP services has been canceled in April all ready. I was happy because everything seemed to be sorted.

Then when I checked in June, Vodacom again debited my account for WASP services. And this time for R158.95. I then noticed that my account was never credited for the May WASP services as promised by Rudi-Jo. I then also noticed that Vodacom is charging me R649 for two Gigs of data I bought on the Vodacom App, R400 more than what I agreed on!!!! I was fuming.

I instantly send Rudi-Jo a email by replying to the email address I was contacted on back in May. After that I tried emailing again twice and up until today I have received no feedback. Then my July statement came earlier this week and AGAIN R122.95 for WASP services and AGIAN I am charge more for 2 Gigs of data, R433.04 to be exact. That is R185.83 more than the R249 on the APP.

Vodacom basically stole almost R990 since May from me!!! How can I resolve this its getting ridiculous.