LN
Lu-Anne Naidoo
1 reviews | Active since Aug 2019
05 Jan 2021, 16:08
Debiting my account for a contract that is cancelled!
With a lot of hassle my Vodacom contract was cancelled, however vodacom debited R175 from my account! What for???
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Replies (2)
Vodacom's replyOfficial
06 Jan 2021, 08:47 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 08:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Lu-Anne Naidoo's updateReviewer Update
14 Jan 2021, 08:44No one called me, how’s it possible to make contact??? When I call the number it tells me we are unable to assist prepaid callers. How can you tell me to call cancellations when you as a Vodacom employee knows that they can’t assist me because I’m on prepaid! What’s so difficult to resolve??? Vodacom has deducted the money from my account for nothing??? That is not on! Vodacom is the worse network provider I will never use it again. And to top it all 082 135 doesn’t allow me to speak to a consultant really Vodacom must provide some sort of training to their stuff because your’ll lack proper skills.
LN
Lu-Anne Naidoo's update14 Jan 2021, 08:44
Reviewer Update
No one called me, how’s it possible to make contact??? When I call the number it tells me we are unable to assist prepaid callers. How can you tell me to call cancellations when you as a Vodacom employee knows that they can’t assist me because I’m on prepaid! What’s so difficult to resolve??? Vodacom has deducted the money from my account for nothing??? That is not on! Vodacom is the worse network provider I will never use it again. And to top it all 082 135 doesn’t allow me to speak to a consultant really Vodacom must provide some sort of training to their stuff because your’ll lack proper skills.