Debiting Money without Authorisation

<p>Hi Vodacom.</p> <p>When I had Vodacom contract I always used to pay a little more than was required.</p> <p>After 5 years of have an account with Vodacom I decided to cancel the account as the contracts were no longer required.</p> <p>The little I over paid over the years resulted in a small sum of money still in my account after cancellation.</p> <p>I have asked the stores about this and called the help desk who all make a note in my account and say that the accounts department would get back to me which never happens.</p> <p>It’s been over 6 months now and the last contact I had was over 3 months ago.</p> <p>Please can someone get in contact with me so we can resolve what should be an easy process before the money disappears into the stream.</p>