Debiting me multiple times for same voucher
Re: Vodacom Customer Care Reply - Authentication Response *** I have AGAIN been debited this month for the R50 voucher I already paid back on 26 July 2022. Plus you added R10 to it. So you deducted R60. Not acceptable. !!
I have called in numerous times. I have emailed you about this many times. Still you deduct!? Stop this debit. The voucher was already paid back last month.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
04 Sept 2022, 13:24 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Sept 2022, 13:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
05 Sept 2022, 14:15Thanks, Marlon did call me this morning. He said he will investigate the matter and revert soonest.
's update05 Sept 2022, 14:15
Reviewer Update
Thanks, Marlon did call me this morning. He said he will investigate the matter and revert soonest.
Vodacom's replyOfficial
08 Sept 2022, 12:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have processed a credit to your Vodacom account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have processed a credit to your Vodacom account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Sept 2022, 12:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have processed a credit to your Vodacom account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Thank you for taking our call.
As per our telephonic discussion, we have processed a credit to your Vodacom account. The credit will reflect on your Vodacom account within 24 – 48 hours.
We apologize for the inconvenience and the service experienced.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
24 Oct 2023, 20:46All good 👍
's update24 Oct 2023, 20:46
Reviewer Update
All good 👍