DEBITING ME FOR A PRODUCT I DONT HAVE

i app**** for a wifi router from vodacom through elite , they phoned me and offered me the deal , the router was delivered but was not a router turned out to be a moderm i then contacted them on the 20th or 21st st Dec, spoke to Noami 10:23 ref number ********** 12047. On the 28th Dec they picked up the device called spoke to Linda on the 28th Dec 14:29 no ref number called to confirm why debit of 142.71 was taken the 27th Dec . Spoke to Penny on the 2nd time 17:27 called to confirm if contract was cancelled *** ********** 0F said it wasn’t cancelled yet as it wasn’t in the store yet. On the 6st Jan spoke to Kagiso time 14:34 confirmed contract was cancelled and refund request to be sent takes 7 days Ref ********** ********** 3. Up until this moment i am waiting for my refund and to top it off they debited my account again yesterday with a R128.99. they confirmed they recieved the device and that the contract was cancelled and yet they still debiting me. this is very poor service from them and i wont accept it. i need both my refunds to be done ASAP. i am very furious and i will not accept this behaviour. you cant tell me the contract is cancelled and yet you still debiting me. (Jonathan D Mackay)