Debiting me for a product I do not have

<p>Good day,</p> <p> </p> <p>I received a call from Kulsoem Hajwanie on the 13th of January 2017 who handled my complaint very well, but it is still not sorted. It is the 15th of February today and still no resolution. I asked Kulsoem to make sure that they only cancelled the contract in question. It seems all my contracts were cancelled, because my wifi router does not connect and I was not debited this month by Vodacom.</p> <p>Can someone please call me. This is getting rediculous. My initial request was for the specific contract to be cancelled and to refund my premiums for all the months debited. I have not been refunded and now all my data contracts are cancelled.</p> <p>What is going on????</p> <p> </p> <p>Please see my original complaint below.</p> <p> </p> <p>"Debiting me for a product I do not have</p> <p>In October 2016, a sales person called me with an offer of 5GB per month. It was a good offer and the gentleman confirmed I would be receiving a wireless router. When I received the product and opened the box, it was an Android tablet with a sim card. (Not what was discussed) I called the call centre numerous times and explained that I would not be taking up the offer as I had enough tablets at home. I had to call a few times before the courier collected the product. I have been debited for this product and everybody promises to phone me back with a resolution while debiting me for a product I do not have.</p> <p>Needless to say, I have wasted enough time an energy to sort this matter out. I would like my funds refunded for this specific product. I spoke to Thebogo on the 06/01/2017 and still awaiting her call back.</p> <p>My request---Someone senior needs to contact me and resolve this matter. It has been 3 months now with no resolution. The number of this contract is ********** 107. ( I am sure a log of all my calls can be retrieved on the system)</p> <p> </p> <p>Please contact me .</p> <p> </p> <p>Sean"</p>