BR
Belinda R

1 reviews | Active since Apr 2015

13 Nov 2015, 17:27

Debiting for a device which was returned

I received a telemarketing call in February 2014 from One Life, offering me a Vodacom contract, which I was bul**** into accepting. Couriers delivered a Samsung Pocket cellphone to me in Bela Belal in February. I told the courier representative that I no longer wanted the phone and he said I should take it and then return it to Vodacom. I called the Vodacom help line in February 2014, and the agent advised that they will collect the Samsung cell phone, which had not been opened, within 4 days, which they did. The same couriers collected the phone. Vodacom started to debit my account in March 2014, and continued to do so for 8 months until I closed it. I started receiving threatening sms's from attorneys Burnard and Raaff. at the beginning of November 2015. I called them and as per their request I submitted an affedavit on 13 November 2015. Vodacom has deducted R800 from my account for a device that I never wanted, never used, and returned. I want to be refunded, and have the case closed.

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Replies (1)
Vodacom
Vodacom's reply13 Nov 2015, 22:24
Official
Hello billyvr,

Thank you for your time and effort informing us of your concerns.

Please note that a consultant will contact you in due course to assist you.

Regards

Consumer Website Team

Best regards,