Debiting for a cancelled contract.

Item: Vodacom
Rating: 1
Author: Gladwin M

Did an early cancellation of my contract and paid the penalty fee. Was called to be informed that my sim card will be converted to pay as you go but today woke up with Vodacom debit that went of my account. Is that no *****ulent to take money from my account for a service you are not rendering? I want my money back now.

Helpful (0)

Replies (1)

Vodacom's replyOfficial

28 Sept 2023, 07:27

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team

Vodacom's reply28 Sept 2023, 07:27

Official