EN
Ednah N
1 reviews | Active since Mar 2017
04 Aug 2020, 10:14
Debiting canceled contract
Stop messing up my credit rating, why are you debiting my account for the contract that ended may 2020.im feed up i have been calling there is no solution to this. Please stop it. I will never ever have a contract with you guys your the worst service provider
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Replies (2)
Vodacom's replyOfficial
04 Aug 2020, 11:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Aug 2020, 11:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Aug 2020, 10:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Kindly note once you have paid the arrears amount, you can forward the proof of payment to *** Regards Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2020, 10:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, I have advised you accordingly with regards to your query. Kindly note once you have paid the arrears amount, you can forward the proof of payment to *** Regards Consumer Website Team
Best regards,