Debiting accounting without activating fibre.

Vodacom is the most ********* company in SA. They have decided to debit my bank account without actually providing me with the fibre connection that was agreed upon. In August 2018 I app**** for vodacom fibre from one of their agents at the Route 82 development in Alveda/Kibler park. However the fibre was not installed correctly and the activation was never completed. I have raised multiple SRs and wasted money calling their useless call centre and nobody at Vodacom seems to care enough or have the necessary knowledge to assist or resolve the issue. They told me that they gave me a faulty router that cannot connect to the internet, Furthermore they allocated my details to a different person who is using the internet under my name. (potential they have subjected me to impersonation ***** that will affect my credit rating) This month they decided to debit my account with R720 even though the installation was never completed. I had app**** for a service that costs about R400 pm. They are effectively charging me for someone else's usage and they refuse to resolve the issue.

I am fed up with this company and want my money back.