Debiting account after contract cancelled

Had my contract confirmed as cancelled in March, the sim was migrated to prepaid on the 6th of April.<br> Today i get debited, i call 082111 and am told that the request is still pending? The lady says she cannot transfer me to the admin department to resolve this as they do not take calls? I ask for her to put me through to someone who can assist, she puts me on hold then I'm cut off.<br> <br> I called back and spoke to Nthabiseng and she explained that the service request was logged on the 1st of April but still not attended to by admin(back office). She said she is not sure when they will respond to me. (***)<br> <br> I would appreciate a callback to resolve this query ASAP, and i would like my money back immediately as i am no longer bound to any contract with Vodacom. <br> <br> Let's see how efficient Vodacom is at resolving queries...