******* debiting

Vodacom started *******y debiting my account .when i contacted them they denied it although i told them its their name on bank statements.i then had to take of work,travel to the bank,collect statements and mail it to *** at my cost.i did this and had no response when i mailed again and told them a case of ***** will now be oppened i got a call stating that its them debiting for a fibre contract i cancelled 2 years ago,they said the A I starting doing this ?.i was then told it would be investigated within 24 to 48 hours ...its now been 4 working days and as per ussual no communication from vodacom.it was a massive fight justbto get to the right person and department as all denied its them.niw it seems i have to start calling and figting all over again.i think i wil just mail the ombudsman and get legal counsell and open a ***** case as they had no authority to debit my account.