Debited Twice in ONE month!!
<p>I absolutely do not like the service of this network!! I joined vodacom the beginning of THIS month on contract expecting to pay for a package of R 308 per month, they debited the wrong amount of 298.40 and gave me the wrong package plus my simca Rd was STILL inactive! I called in to the shop (rosebank) where I got the contract they told me to come AGAIN to correct everything they gave me a simcard that did not work! I had to come in AGAIN yesterday 12/4 and they give me a new dimension reassuring me that they would reimburse my money and debit the correct amount! This morning I wake up to a text from my bank saying vodacom debited ANOTHER R256!!! In one month??? That's a total of R 554.40 gone for a flippen hauwei P9 lite And all this because of poor service an communication between parties. I am cancelling this contract! They can have their fone back I haven't used their network WHY my new sim is LOCKED! DO NOT GET A CONTRACT FROM VODACOM DO NOT! I AM DISGUSTED BY THIS.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
