1 reviews | Active since Jan 2017

13 Apr 2017, 06:21

Debited Twice in ONE month!!

<p>I absolutely do not like the service of this network!! I joined vodacom the beginning of THIS month on contract expecting to pay for a package of R 308 per month, they debited the wrong amount of 298.40 and gave me the wrong package plus my simca Rd was STILL inactive! I called in to the shop (rosebank) where I got the contract they told me to come AGAIN to correct everything they gave me a simcard that did not work! I had to come in AGAIN yesterday 12/4 and they give me a new dimension reassuring me that they would reimburse my money and debit the correct amount! This morning I wake up to a text from my bank saying vodacom debited ANOTHER R256!!! In one month??? That's a total of R 554.40 gone for a flippen hauwei P9 lite And all this because of poor service an communication between parties. I am cancelling this contract! They can have their fone back I haven't used their network WHY my new sim is LOCKED! DO NOT GET A CONTRACT FROM VODACOM DO NOT! I AM DISGUSTED BY THIS.</p>

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Replies (1)
Vodacom
Vodacom's reply13 Apr 2017, 07:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team