Debited several times for account i do not know

<p>I was debited by vodacom on the 31/01/2017,I launched a complain on the 1st of February they said they will refund me within 7 to 14 days, i was never refunded. And again they debited my account on the 28/02/2017. When i call them they are busy lying and they take me from pillar to post.They say they will call me back even now i am not helped. Can i please get refunded cos i cannot pay for something i dont have.</p>