Debited R8000 from account

Hi there<br> <br> I recently purchased 2x phones on contract with Vodacom (Smart S) and when purchased, the consultant did not indicate that these contracts are on open line - I had requested for limits on the contract.<br> <br> I have previously had 2 x phones on contract plus a laptop contract.<br> I have been a customer for the past 4 years.<br> <br> Over the past 2 months, my account was debited R8000 due to out of bundle rates and when I called the call-centre to migrate to a top up contract with limits, they indicated I have to wait 3 months until I can do so.<br> <br> Issue<br> 1. The consultant initially did not indicate that this was an open line. I requested for limits when I bought the contract - clearly this was not actioned<br> 2. I have to wait 3 months until I can change to Top up<br> 3. My account was debited R8000!!!!! this is ridiculous!!!!! and has caused me financially to suffer here<br> <br> As a long-standing customer, Vodacom has let me down here and I am very disappointed.<br> Once these contracts end, I will discontinue using Vodacom services and will no longer buy any contracts as this has left a sour taste in my mouth and financially hurt my pockets.<br> <br> <br> *disappointed and angry<br> <br> Natassia