debited R7800 off my account without permission

<p>As discussed with one of the call centre employees,</p> <p>I requested a settlement amount, while on the phone with the vodacom consultant I paid over the full settlement, two days later Vodacom debited my account again with the full amount I already had paid and then also sent the proof of payment through,</p> <p>As a customer what more could I have done? I requested the settlement letters, phoned in, paid via EFT while on the phone with the Vodacom consultant, confirmed my account is closed, but still I was debited an extra R7813.00</p> <p>Vodacom you have lost a client for a lifetime, now I have to wait a week for my own money?? In the meantime I must just make a plan to survive with money I don’t have in my account? Vodacom, are you going to buy me groceries until you pay me back, or is it just “sorry you have to wait a week for our negligence” not happy!</p> <p>and my penalties i am charged as my other debit orders cant go off? or is that also just my problem. extremely bad service!</p> <p>reference number is 2C423743</p>