RL
Ruwaida L

1 reviews | Active since Aug 2014

15 Feb 2017, 11:39

Debited my account for goods I returned

<p>I wanted to take out a contract with vodacom for a wifi router and a data card, but I returned the goods and I still got debited from vodacom, I would like a refund asap and for this contract to be cancelled, as I was told it would be cancelled, even after complaining about this on Hellopeter I still have no feedback or a phone call let alone a refund, my id no is ********** 073089</p>

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2017, 12:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team