Debited my account and changed my details

I am trying for the past how many years to sort this out. Went to 6 different Vodacom customer service Centers, with all the documents Vodacom requested. (Willowbridge, Tygervalley, Canal Walk, Irene Mall, Centurion Mall and Woodlands Mall.) Somehow, someone changed my details. So on their system, they have my partners name and surname, but my ID no. Yet on \MyVodacom"they have my name and my partners IdNo! So every time I phone the call center to get info"